Григорий Громов (abcdefgh) wrote,
Григорий Громов

Be Popular at Work: Four Steps

By Kate Lorenz

Автор нижецитируемой статьи настаивает, что популярное в народе мнение о том, что для профессиональной карьеры важнее, чтобы сослуживцы тебя в деловом плане уважали, чем в личном плане симпатизировали, является ошибочным.

Она ссылается на недавно опубликованные исследования Columbia University, которые - как она опять же полагает - доказывает ровно противоположный тезис, а именно - для карьерного роста недостаточно быть уважаемым за свои профессиональные достижения, уровень образования и т.д. Много более заметное влияние оказывают личные симпатии или антипатии сотрудников по отношению к предполагаемым кандидатам, конкурирующим за открытую для служебного роста позицию.

В заключение статьи обсуждаются 4 основные элемента некоего обобщенного L-factor ("The Likeability Factor")который характеризует способность сотрудника быть в фаворе у большей части своих коллег. Этот самый "фактор симпатии коллег" ввел в научный оборот Tim Sanders (leadership coach at Yahoo!"):

    "When people encounter you, they subconsciously ask themselves four questions that determine your likability or 'L-Factor'," Sanders explains. "First, they seek friendliness. Then, they ask themselves if you are relevant to them. Next, they ponder whether you have empathy for them. Finally, they ask themselves if you are 'real' -- that is, authentic and honest. If the answers to those four questions are affirmative, you receive a high Likeability Factor."

To up your "L-factor," Sanders offers a four-step process:

    Step One: Increase Your Friendliness
    Your friendliness is a function of your ability to communicate openness and welcome to others. Make an effort to greet people cheerfully, smile often and adopt a friendly mindset that you communicate through positive body language and words.

    Step Two: Raise Your Relevance
    Your relevance has to do with your connection to others' interests, wants and needs. The more relevant you are, the more people like you. Relevance has three levels:

    Contact. The odds are, likability will increase with "functional distance," such as sitting next to someone at a party or living nearby.

    Mutual Interests. Having common interests or experiences makes people feel validated and generates a sense of community and personal respect.

    Value. Relevance is strongest when the value you offer meets another person's wants and needs. This produces positive attitudes in the person's mind and contributes to your allure.

    To become more relevant, find ways to connect with the interests and needs of others. Know what they're passionate about outside of work. Be aware of their emotional needs and willing to respond to them.

    Step Three: Show Empathy
    Your empathy reflects your capacity to see things from another person's point of view and to experience his or her feelings yourself. When you connect with someone's feelings, and they believe you're "with them," it delivers a psychological hug. Ask yourself, do I:

    Know how that person is feeling about his or her life situation these days?

    Understand what it must feel like to perform the person's tasks day after day -- be it caring for an elderly relative at home or managing a heavy workload?

    Share the same emotions about key issues?

    By making yourself more emotionally available, your connection with people -- and your likability -- will grow dramatically.

    Step Four: Keep It Real
    Realness is consistency between your beliefs and actions. To be true to yourself and others, you need to:

    Do what you want to be doing in life.

    Live with purpose.

    Commit to the principles of your work.

    Be the same person on the outside as you are on the inside.

    Be direct and honest with others.

    The more you live by your values, the more your perceived realness will elevate. Conversely, if people decide you're not real, they will discount your friendliness, relevance and empathy -- and probably dislike you.

"Basically, likability comes down to creating positive emotional experiences in others," Sanders concludes. "When you make others feel good, they tend to gravitate to you."


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